Dec. 17th, 2003

I had this customer tonight who was such a complete bitch to me I just wanted to reach through the phone and strangle her. She was maliciously sarcastic and degrading to me. And it pissed me off.

Basically, she ordered a sweatshirt from the NFL shop at a Footlocker store. She ordered the 49er's and we sent her the Ravens or something. So, she returned it, and when we received it, we sent her out a refund check. Here was our conversation:

me: we sent you out a refund check on the 12th
bitch: well, I didn't ask for a refund check, now did I?
me: I don't know what you asked for..
bitch: I asked for the right fucking sweatshirt!
m: did you write that on the back of your invoice?
b: NO! I called in and spoke to one of your wonderful representatives.. SHE told me all I had to do was send it back and she would leave a note
m: there's a note that you'll be sending it back.. but you need to tell us what you want us to do once we get it.
b: you just said there was a note!
m: the returns department doesn't look in every account, you're supposed to write it on the invoice. But anyway...
b: well I need it by Christmas! You better fucking have it here by Christmas!
m: OK, that's not a problem. Since it was our fault, I can ship you out a new one with free next day air.. but you'll have to pay for it again.
b: I already did. Cash.
m: right. But we're sending that amount back to you in a refund check.. so we need payment for the new one.
b: you have it. It's in the mail. Maybe you should go get it.
m: we're going to need new payment. If you want to pay cash again, I suggest you go back to the store and have them call us.. we can still do the overnight..'
b: I'm NOT driving back to the store! This is YOUR fault! YOU fix it!!
m: I'm trying! What do you want me to say?
b: I want this now. You better find a way to get it to me.

You get the idea. Finally, I told her she could just talk to my supervisor.

m: OK, hold on and I'll transfer you.
b: make it quick.

I almost hung up. Almost. What a bitch. I was being SO nice because I knew HOW to fix it.

Sorry for all the customer posts.. but they're my life during this wonderful holiday season.



February 2010


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